Use Cases & Live Examples

Telecoms already doing this

From Safaricom's AI infrastructure in Kenya to Indosat's company-wide transformation in Indonesia — real operators are already making the shift. Here's what it looks like.

Live Examples

Operators leading the AI transition

Safaricom — Kenya
$500M AI infrastructure investment
Committed $500M over three years to AI-ready infrastructure across East Africa. Partnered with iXAfrica to build a 22.5MW data center — the largest in Greater East Africa. Deployed Zuri AI chatbot serving 30M+ M-Pesa users and launched Idea-to-Cash NLP engine with Huawei to convert customer needs into financial products in minutes. 5,000 employees trained in AI fundamentals.
$500M
AI investment
22.5 MW
Data center
30M+
Users on AI
Data centers AI chatbot NLP FinTech
Indosat Ooredoo Hutchison — Indonesia
"70% people, 20% process, 10% tech"
CEO Vikram Sinha framed the AI transformation as primarily organizational, not technological. Partnered with McKinsey on company-wide agentic AI deployment. Telkomsel partnered with Perplexity to integrate AI search. Indonesia's data center market projected to reach $9.4B by 2030 — telecoms are the anchor tenants.
$13.4B
Indonesia telecom market
$9.4B
DC market by 2030
270M
Population
Agentic AI Data centers AI search
T-Mobile × NVIDIA × Nokia
AI-native 6G radio networks
NVIDIA, Cisco, T-Mobile, and Cerberus ODC building the full stack for AI-native radio networks in the US. Uses NVIDIA's Aerial RAN computer for AI-infused 6G. Jensen Huang: the next generation of wireless will be "accelerated computing infused with AI" — redefining what a cell tower does.
$100B
Annual radio capex globally
6G
AI-native target
NVIDIA 6G Edge AI RAN
Ooredoo — MENA
GPT-4o powered customer service
Launched "Obot" — a GPT-4o powered chatbot handling customer interactions across multiple markets in the Middle East. Demonstrates how telecoms can embed foundation model capabilities directly into existing customer touchpoints without building from scratch.
GPT-4o
Foundation model
Multi
Market deploy
LLM Customer care Multi-market
e& — UAE
AI-powered infrastructure operations
Deployed AI-powered drones for telecom tower inspections and operations. Part of a broader push into AI-native network management. The UAE and Saudi Arabia are investing $100B+ in AI and data center infrastructure — telecoms are central to execution.
$100B+
Gulf AI + DC commitments
6 GW
Saudi AI target
Drones Network AI Sovereign AI

Yango Tech Use Cases

What we deploy for telecoms

01
AI Contact Center
Replace 70%+ of inbound customer queries with AI agents that handle voice and chat in local languages. Integrates with existing IVR and CRM. Reduces average handle time by 60%, cuts OPEX, and improves first-contact resolution. Deployed as a white-label product your enterprise customers can resell to their own clients.
ai-contact.telecom.co
73%
AI resolved
2.1m
Calls / month
-62%
Handle time
02
Enterprise AI Assistants
White-label AI assistants sold as telecom enterprise subscriptions. Document analysis, code generation, data querying, meeting summarization. Each enterprise customer gets their own branded instance with data isolation. Billed per user per month through existing B2B channels — no new sales motion required.
assistant.enterprise.telecom.co
$xx
Per user / mo
xx%
Gross margin
03
SMB AI Productivity Suite
Bundled AI tools for small businesses: automated bookkeeping, marketing copy generation, customer support bots, inventory forecasting. Sold as add-ons to existing SMB connectivity plans. Zero setup for the end customer — just activate via the telecom app. Drives ARPU increase of 15–30% on SMB plans.
smb.telecom.co/ai-tools
Bookkeeping
Marketing
Support Bot
Forecast
+23%
ARPU uplift
0
Setup friction
04
Sovereign Government AI
Government AI services hosted entirely on local infrastructure: document processing for ministries, citizen service automation, regulatory compliance checking, national ID verification. Aligns with data sovereignty mandates. Telecom acts as the trusted local delivery partner — governments won't give this to AWS.
gov.ai.sovereign.co
Document Queue
2,847 processed today
100%
On-premise
14
Ministries
98.7%
Accuracy

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